Customer Help
Need assistance with your order, delivery, or coffee? Our team is here to help — get in touch and we’ll guide you.
Where can I buy Treelogy Coffee online?
Where can I buy Treelogy Coffee online?
You can shop all our coffees directly on our website — treelogycoffee.com.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. Once your order has been dispatched, we may not be able to update it.
Can I track my order?
Can I track my order?
Yes — once your order is on its way, you’ll receive a tracking link by email.
Do you deliver across the UK?
Do you deliver across the UK?
Yes, we currently deliver to addresses across the UK.
How long does delivery take?
How long does delivery take?
Orders are usually dispatched within 1–3 working days. Delivery times may vary depending on your location.
Do you offer free delivery?
Do you offer free delivery?
Yes — delivery is free on all orders over £30. You’ll see this applied at checkout.
Can I return my order?
Can I return my order?
If there’s an issue with your order, please get in touch and we’ll help resolve it. You can find full details on our Refund Policy page.
How fresh is your coffee?
How fresh is your coffee?
All our coffee is roasted in small batches and packed fresh to ensure the best flavour in every cup.
What grind options do you offer?
What grind options do you offer?
We offer whole bean as well as selected grind options. Available choices are shown on each product page.
Do you offer decaf coffee?
Do you offer decaf coffee?
Yes — we offer decaffeinated options when available in our online store.
Do you offer coffee subscriptions?
Do you offer coffee subscriptions?
Yes — you can subscribe for regular deliveries, including options for homes, offices, and businesses.
Do you sell gift cards?
Do you sell gift cards?
Yes — digital gift cards are available online and can be used both online and in-store at selected locations.